Terms and conditions

Effective Date: 2/15/2025

Welcome to Lucky Sweeps. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our services, you agree to comply with these terms. If you do not agree, please do not use our website or services.

1. Services Provided

Lucky Sweeps specializes in removing unwanted household items and light cleaning services. We do not provide deep cleaning or maid services. Customers are responsible for providing a dumpster for disposal.

Service Guidelines

Customers must ensure that all items they wish to keep are clearly identified before service begins.
Our team will remove all items except those specified by the customer.
We do not handle hazardous materials, chemicals, or biohazardous waste.

2. Pricing and Payments

Service prices vary based on the size of the cleanout.
Payment is due immediately upon service completion, unless otherwise agreed.
Accepted payment methods include cash, credit/debit cards, and digital payments.
Any unpaid balance may be subject to collection efforts, and additional fees may apply for late payments.

3. Scheduling and Cancellations

Appointments are scheduled on a first-come, first-served basis.
Customers must notify us at least 24 hours in advance to reschedule or cancel an appointment.
Failure to cancel within the required time may result in a cancellation fee.

4. Liability and Limitations

Lucky Sweeps is not responsible for lost, misplaced, or mistakenly discarded items. Customers must verify what they wish to keep before we begin removal.
We are not liable for any damages to the property resulting from pre-existing conditions, structural issues, or hidden hazards.
We take reasonable precautions to avoid damage during the cleanup process.

5. Consent to Communication

By using our services, you agree to receive calls, text messages (SMS), and emails regarding service updates, scheduling, and promotional offers.

You may opt out of SMS messages at any time by replying STOP.
You may unsubscribe from emails using the provided link in any email.

6. Privacy and Data Protection

We collect and use your personal information as outlined in our [Privacy Policy]. We do not sell or share your information with third parties except as required to deliver our services.

7. Customer Responsibilities

Ensure clear access to the property on the scheduled date.
Provide a properly sized dumpster for disposal.
Remove or mark personal belongings that should not be discarded.

8. Termination of Services

Lucky Sweeps reserves the right to refuse or terminate service for any customer who:

Violates these Terms and Conditions.
Engages in abusive or inappropriate behavior toward our team.
Fails to provide a safe working environment.

9. Changes to Terms and Conditions

Lucky Sweeps reserves the right to update these terms at any time. Changes will be posted on our website with an updated Effective Date.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📍 Lucky Sweeps
📞 [Your Phone Number]
📧 [Your Email]
🌎 [Your Website]